Frequently Asked Questions
General Content Questions
1. What is the difference between Oxford Art Online and Grove Art Online?
Oxford Art Online is a portal that offers users the ability to access and cross-search Grove Art Online and other Oxford reference content in one location. In short, OAO is the interface through which users access GAO and other sources.
2. What does my subscription to Grove Art Online include?
Your subscription to Grove Art Online includes access to additional Oxford art reference titles, including the Encyclopedia of Aesthetics, the Oxford Companion to Western Art, and the Concise Oxford Dictionary of Art Terms. Grove Art Online also includes links to image partners including ARTstor; Bridgeman Art Library; the British Museum; the Museum of Modern Art, New York; the Metropolitan Museum of Art; Art Images for College Teaching; Art Resource; Artists Rights Society; and numerous international art galleries and artists.
3. How often is the content updated?
Grove Art Online is updated three times per year with new and revised content from our contemporary art updating program and Grove spin-off program, as well as updated bibliographies and corrections.
4. Are other Grove publications (such as the Grove Encyclopedia of Classical Art and Architecture or the Grove Encyclopedia of Islamic Art and Architecture) included in Grove Art Online?
Yes. All additions, revisions, and bibliographic updates are included in GAO. Weaving these revisions into the existing content in a responsible way requires a significant amount of editorial work, so there is sometimes a gap between the publication of the book and the publication of the content in GAO.
5. Do Boolean operators and other search helpers work?
Yes. Common searching commands, such as double quotes or parentheses around search terms, */? wildcards, and Boolean operators AND/OR/NOT/NEAR, all work in Oxford Art Online. Please see section 5.2.6 in Help for more details.
6. How do I submit a comment or correction?
You may use the Contact Us form to submit your comments. When commenting on a specific entry, please provide as many details as possible. Additionally, please copy and paste the URL of the page you are commenting on from your browser's address box into your message. All comments will be reviewed by our editorial staff.
Subscription Questions
1. How do I subscribe to Oxford Art Online?
Oxford Art Online is not itself a subscription product, but rather the portal through which you access Grove Art Online and other online reference resources. You or your library must subscribe to the individual products available through Oxford Art Online.
2. How do I subscribe to the products available through Oxford Art Online?
Annual subscriptions for Grove Art Online are available for schools, libraries and organizations. For complete pricing information or to subscribe, please contact us. Monthly and annual subscriptions are available for individuals in North and South America; quarterly and annual subscriptions are available for individuals outside the Americas.
3. Is it possible to have a free trial?
Free 30-day trials are available to libraries and institutions considering a subscription. If you are an individual and would like to try out the site, find out if your library or organization already subscribes or would like a free trial. Librarians and administrators can sign up here.
4. Are discounts available to consortia and consortia members?
Special pricing is available for library consortia. For further details, please get in touch with your consortia manager or contact us.
Access Questions
1. I cannot access my subscriptions through Oxford Art Online, but am sure I have a subscription.
Library administrators
- Please verify that you have submitted your library's signed subscriber agreement to Oxford University Press. All new subscriptions require a signed license agreement on file that has been verified prior to activating service.
- Please verify that OUP has your library's most current IP address information on file. Administrators may verify account details from Subscriber Services. You will need an administrative login. If you have lost or forgotten your administrative password, you can request a reminder from Subscriber Services.
- If your library's IP information has been changed, please contact us to report the new address(es) or to update IP information currently registered.
- Your library's access may have expired or been placed on hold if OUP has not received your subscription payment or if your free trial has expired. It is customary for OUP to contact subscribers before a renewal, anniversary date or trial expiration. For further assistance, please contact us.
Individual subscribers
You may have entered an incorrect username or password or no longer have an active subscription. For advice, please contact us.
2. Is remote access available?
Remote or off-site access is available to all institutional subscribers at no additional cost. For further assistance setting up remote access, please contact us.
3. Is library card access available?
Libraries have the option to allow patrons to access the site using their library barcode. Please have your librarian or administrator contact us for further details on setting up library card access.
4. Is Oxford Art Online accessible through Athens?
Yes, please ask your librarian or administrator for details.
5. I have forgotten my username and password.
If you are using access information provided by your library, please contact your librarian or administrator for library access information. Individual subscribers click here to change or be reminded of your login.
Technical Questions
1. With which browsers is Oxford Art Online compatible?
The site should be accessible to general users using a variety of browsers but is designed to display and function correctly on the following browsers, in order of compatibility:
- IE7 (Windows)
- Firefox 2 (Windows)
- IE6 (Windows)
- Safari 2 (Mac)
- Opera 9 (Windows)
- Pages will display on Lynx.
2. Is the site accessible to visually impaired users?
The site is designed to meet Priority 1 and 2 of the Web 3 Content Accessibility Guidelines 1.0. Compliance with each of these guidelines has also been documented and reviewed during the visual design build phase.
3. Is Oxford Art Online OpenURL compliant?
Yes, the site is compliant with version 0.1 of the OpenURL specification. To enable this feature for your institution, please access your account information in Subscriber Services. Your institution will need to have an OpenURL resolver.
4. What is the service identifier (sid) for OpenURL from Oxford Art Online?
oup:oao
5. Can I add my library's OpenURL resolver logo to Oxford Art Online?
Librarians can add their library's OpenURL resolver via Subscriber Services. Your OpenURL resolver logo should be a maximum size of 19 pixels high x 55 pixels wide.
6. Can I add my library's logo to Oxford Art Online?
Yes, librarians can add their library's logo to the site footer to identify that the institution is providing access to the users. Your logo can be added via Subscriber Services.
7. Does Oxford Art Online support federated searching?
Yes; the site can currently be accessed by federated search software via HTTP request and supports the method="get" using a base URL of:
http://www.oxfordartonline.com/search/quick?_fmt=context &_refinePage=%2Fsearch%2Fadvanced_search.jsp&
Followed by text=X where X is your search term. Separate search terms should separated with the .+. sign.
8. Can I add a search box for Oxford Art Online to my library's website?
Yes; librarians or site administrators who wish to provide a shortcut into OAO can copy the html text below and paste it into a library or department web page. Please note that this search box will only work for those who have a subscription to the site.
<div style="margin: 20px;">
<form id="searchFormForm" method="get" action="http://www.oxfordartonline.com/subscriber/search_results" style="border:0; padding:0; margin:0;"/>
<input type="hidden" name="_f:text" value="stext" />
<input type="hidden" name="_fmt" value="context" />
<input type="hidden" name="_refinePage" value="/search/advanced_search.jsp" />
<fieldset style="width:270px; margin-top: 1.5em;">
<legend style="font-family: Arial, Helvetica, sans-serif;font-size: 0.8em; line-height: 1.4em; font-weight: bold;color: #333;padding: 0 0.3em;margin-bottom: 0.5em;">
Search Oxford Art Online</legend >
<input name="q" id="q" type="text" value=" "/>
<input type="image" name="button_search" src="http://www.oxfordartonline.com/img/button_search.gif" alt="SEARCH" title="SEARCH" style="vertical-align: top;"/>
</fieldset>
</form>
</div>
Subscriber Services
1. Are usage statistics available?
Usage statistics are available on a monthly basis to subscribing institutions and library consortia.
2. How do I access my institution's usage statistics?
Please visit Subscriber Services. Your administrative login will be required. If you have lost or forgotten your administrative login, please contact us.
3. How can I view or update my subscription record?
Institutions and individuals within North and South America may view or change their subscription details at our account management system. Subscribers outside of North and South America click here for Subscriber services.
4. Do you supply MARC records?
MARC 21 records are provided if available to OUP through the Library of Congress records. You can download them by right-clicking here with your mouse and saving the records to the location of your choice.
Important note regarding availability of MARC records: MARC records are provided if available to OUP through the Library of Congress records. There are some situations in which the Library of Congress will not have a record for a title in Oxford Art Online:
- The cataloging data may not have made it into the Library of Congress records. In this situation we will continue to try to source the record and provide in a later update.
- With an older title, it may be that the cataloging information was never submitted to the Library of Congress.
- If a title does not have an OUP print equivalent, then we do not provide a MARC record.
In both of the latter situations we are unable to provide a MARC record.
